Call Centre

Your 24/7 Partner for Comprehensive Assistance

Our experienced multilingual team stands ready to handle a wide range of medical and non-medical situations, including:

• Assistance services and emergencies

• Medical home visits and specialist consultations

• Hospital admissions (inpatients)

• Medical evacuations (medevacs) and repatriations (both sanitary and body)

• Ground and air ambulance services

Seamless Communication Across Borders

Our call center staff are fluent in numerous languages, ensuring direct and personalized communication with both customers and our network of facilities. Languages include:

• English, French, Georgian, German, Italian, Portuguese, Spanish, Russian, and more.

Reliability and Responsiveness

With multiple locations, Netservices Call Center offers redundancy and 24/7 case management. We also provide essential services such as:

• Claims management and processing

• General information

• Non-medical case management (cash advances, taxi transfers, hotel reservations, etc.)

Technical Capabilities

Netservices Call Center integrates cutting-edge technologies to streamline processes and enhance patient experience:

• Routing: Intelligent systems assess case severity and connect callers to appropriate resources, optimizing response times.

• Cloud-Based Data Management: Secure, centralized data storage ensures information is accessible and easily shared with authorized parties for faster coordination.

• Integrated Telemedicine: Facilitates remote consultations and monitoring, expanding access to care in remote locations or during complex situations.